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The first port missed so at sea for two days. Some people missed excursions as we were late on arrival. Four and a half hours to clear South African Customs before we got ashore in a coal yard in Richards Bay. A nightmare as we were covered in coal dust. Port Elizabeth was lovely/ Mossel Bay was ok for those on excursions.
Cancellation of connecting flight
That was the worst trip we've ever taken out of over 20 cruises! HOWEVER, we love NCL, they have the best itineraries and other than that particular time of year have had no problems with dinner seating, service or otherwise.... I booked this cruise over a year ago and this isn't our first cruise with them. Yet they called me 2 days before leaving to tell me my husband isn't allowed on the ship because of his background.
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I had to break the news to my elderly mother, and my two teen daughters.Even if my hubby was allowed to cruise on your ships, I'm good. I don't need to cruise with you, nor do I want to anymore.I get people are "worried" over ex cons, but in my eyes, they served their time, they did their part. If they haven't reoffended, they shouldn't be discriminated against. If necessary, write a formal complaint letter, providing a structured account of the issue and clearly stating your expectations for a resolution. Keep thorough documentation of your complaint, including photographs, receipts, journal entries, witness statements, and copies of all correspondence for evidence. Now that you understand the importance of following up on your complaint, let’s move on to Step 6, where we explore seeking assistance from consumer protection organizations if needed.
NCL DAWN - AVOID AT ALL COST!
Food was mediocre unless you paid for upgraded restaurants which have limited availability. All service was poor beacuse the ship is so understaffed. Onboard credit women is so rudeand unhelpful. By writing a formal complaint letter, you are providing a clear and documented account of your concerns, indicating your commitment to resolving the issue. Keep in mind that it may take some time for Norwegian Cruise Line to review and address your complaint. In the next step, we will discuss how to document your complaint to support your case further.
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We were then stranded in Barcelona until after midnight due to a mix up with your agents.Finally got into a hotel at 02.30 on Tuesday... A long registered date for ncl.com can be seen as a positive aspect for Norwegian Cruise Line as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence. Norwegian Cruise Line pioneered many features aboard its ships, some of which other cruise lines have imitated. These are some of the special features you'll find aboard some or all of the ships in NCL’s fleet. If you’re scrolling through endless Norwegian Cruise Line reviews, let this complete guide to the cruise company give you the larger overview of what sets this brand apart from the rest.
Joining the Norwegian Dawn next week for the cruise but has already been tainted. My wife and I sailed the GA in January 2023 on a 12 day out of NYC in the Haven. We had dinner in the main dining room the first night.
Norwegian cancels more than a dozen cruises on 7 ships in 2025
NCL cruise from Miami to Panama Canal January 24. Hygiene on board substandard, filthy toilets, very few hand hygiene stations. 2 Excursions overpriced and not as advertised never made it through the Panama Canal which was whole purpose of cruise as ship disembarked our tour group of 400 people 90 mins late.
Step 3: Write a Formal Complaint Letter
Norwegian Viva Cruise Ship Review First-hand Expert Review - Cruise Critic
Norwegian Viva Cruise Ship Review First-hand Expert Review.
Posted: Wed, 12 Jul 2023 15:18:47 GMT [source]
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With these steps, you are well-equipped to file a complaint with Norwegian Cruise Line effectively. We hope that your complaint gets resolved to your satisfaction, allowing you to enjoy smooth and memorable cruise experiences in the future. Consumer protection organizations can act as intermediaries between you and the cruise line, advocating for your rights as a consumer.
I would be very wary about using this cruise line again. I regret to say that my experience with this cruise line was deeply disappointing. The crew's attitude was consistently poor, with minimal effort to provide satisfactory service. Most facilities, including the bar and common areas, were inexplicably closed for the majority of the voyage. While the food was passable, it failed to make up for the overall lack of quality service.
We had hoped to learn something of the various cultures and especially the different colonial histories.It all went wrong from the start. The boarding arrangements in Mauritius were quite inadequate and we queued for 3-4 hours in the sun . On board it immediately became clear that the ship, the Dawn was in need of an upgrade. Our cabin was tired and the balcony was rusty and in need of painting. Our 2 stops in Madagascar became one as there was "not enough depth". In the event we had only half a day there.Our stop in Richards Bay was a lowlight.
If you've sailed 4 years ago, please adjust your expectations downward. The cruise experience in the overall industry has severely degraded on multiple fronts - entertainment, staffing, training, etc. The cruise lines are generally charging more because they can while delivering less. This doesn't mean you should not book the cruise, though. Having thorough documentation strengthens your case and provides a clear picture of the problem you encountered. This evidence will be vital if you need to escalate your complaint or involve external consumer protection organizations.
I would never recommend this cruise line to others. Glad I know now and will never step on this cheap cruise line again. Do not take an NCL cruise to the Grand Cayman Islands. NCL arrive at Grand Caymen, when multiple ships are in port. It appears that NCL just doesn't want to pay for the cost of island-based tenders.Passengers and crew told me that this is a common problem and that NCL doesn't care. We were promised we would get checked bags for our flights included, shuttle to and from the port, and gratuities were included.
When we checked in for the flight we were told that checked baggage is not included. When we left the port to go to the airport they charged us more. We paid when leaving the ship so we had a zero balance and 4 days later they took almost $200 more from our debit card. We booked a Christmas cruise Dec 2022 and Norwegian lost one of our suitcases at the point of embarkation.
Norwegian Viva launched in the summer of 2023, making it the newest ship for NCL. It has special features like a three-tier race track, the fastest slides at sea, a food hall with 11 complimentary eateries and a sustainable cocktail bar. Many or all of the products featured here are from our partners who compensate us.
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